At Neo Purush, we are dedicated to delivering a high-quality experience for our users. Our refund policy ensures fairness, transparency, and ethical practices, designed to address the needs of our valued users. Please read this policy to understand the conditions under which refunds may be issued.
Once a subscription is purchased, we do not offer refunds for change of mind. We encourage users to utilize any available free trial period to explore the app’s content and features before making a commitment.
Service Disruptions: In the rare event of a significant technical issue or service disruption that prevents you from accessing the app’s content or services, you may be eligible for a refund. Each request will be carefully reviewed by our support team.
Unintentional Billing: If you believe you were incorrectly charged or faced an unintentional billing issue, please reach out to us within 7 days of the billing date. Refunds may be issued if our investigation confirms an error on our part.
Purchases made through third-party platforms, such as Google Play, are subject to those platforms' refund policies. We recommend users review these respective store policies, as Neo Purush does not directly process refunds for purchases made through external platforms.
To request a refund, please contact our customer support team at info@neopurush.com with the following information:
Subscription details
Any relevant supporting information
Our team will review the request and respond within 5 business days. Once approved, refunds will be processed and credited to the customer’s original payment method within 5 working days. Please allow for additional time as bank handling times may vary.
Refunds issued beyond the stated policy are solely at the discretion of Neo Purush. Each case is considered individually, and we strive to maintain fairness and uphold trust with our users.
Neo Purush reserves the right to amend this refund policy at any time. Notifications of changes will be available within the app or communicated via email.
For questions about this policy or assistance with refund requests, please contact us at:
Phone: +91 8484931669
Email: info@neopurush.com
Thank you for choosing Neo Purush. We value your trust and are committed to providing a positive and valuable experience.